Public service is one of the manifestations of the function of the state apparatus for optimization in services to stake holders who need information ISI Yogyakarta as a public body. Efforts to determine the level of community / stake holder satisfaction by conducting a Community Satisfaction Survey (SKM) to service users at ISI Yogyakarta, through the Minister of Administrative Reform and Bureaucratic Reform Regulation Number 14 of 2017 concerning General Guidelines for Preparing Community Satisfaction Surveys of Public Service Providers.
To determine the quality of public service performance, it is necessary to assess the performance of information services based on the perceptions of information users. Efforts that can be made to determine public perceptions of information services are carried out through the Community Satisfaction Survey (SKM).
Respondents who filled out the online survey questionnaire consisted of both men and women. Of the 737 respondents, 394 were male and 343 were female. Based on this data, if the percentage is calculated, out of 737 respondents, 57% are male and 43% are female.
Based on the ISI Yogyakarta Community Satisfaction Index Value in 2022 obtained a value of 88.75, the IKM value which is at the conversion interval value of 88.31 - 100 obtains a service value of A or Very Good. Thus, the public satisfaction index for ISI Yogyakarta information services is very good.
We thank the Respondents who have filled out the questionnaire on the ISI Yogyakarta Community Satisfaction Survey link, thus helping us to improve the quality of service at ISI Yogyakarta.
All academicians and the general public can fill out the questionnaire at the link
https://pandu.isi.ac.id/survey-kepuasan-masyarakat/
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